DMY Pergola · Technical support
Pergola Installation and Technical Support
Find the right route for product information, installation questions and after-sales enquiries. Include your model and configuration so our team can review the details.
What Do You Need Help With?
Choose a topic and tell us which pergola or accessory you are working with.
Product Documents
- Model specifications and drawings
- Accessory configuration questions
- Reports for a specified model and market
Installation Information
- Manual for your model and version
- Assembly and connection details
- Installation questions and site references
After-Sales Enquiry
- Order and product identification
- Photos or video of the issue
- Part and configuration details
Send the Details for Your Product
A product name alone may not identify the exact frame, mechanism or installation version.
- Model and configurationPergola or accessory model, dimensions, roof operation and installed options.
- Order referenceFor an existing order, include the order number or purchase details.
- Site and issueYour country, relevant site photos and a clear description of your question.
- Drawing or imageAttach the part, connection or assembly step you want us to review.
Support Questions
Start with the details for your specific product.
How do I get the correct installation manual?
Send the product model, configuration and order reference. Our team can check the relevant documentation for that version.
Can I use a standard guide for a custom configuration?
Ask our team to confirm the relevant drawing and manual for your configuration before using a standard reference guide.
How do I ask about a replacement part?
Send the order reference, product model and clear photos of the part and its position in the assembly.
Where can I check warranty coverage?
5 years on structural components. Send your order reference and we confirm the terms for motors, lighting and other parts on your order.
DMY Pergola
Let’s Review Your Product Details
For document, installation or after-sales enquiries, include your model, configuration and any relevant order reference. Attach a drawing or photo through our contact form.
Contact DMY
Manufacturing base: Pintai Park Phase 1, Hi-Tech Zone, Dexing, Shangrao, Jiangxi, China.